customize your seminar Today!
Get A Free Consultation
It’s time to get your wings
Wings of Positive Change
Our greatest amenity is our humanity, but being a great human being is not about a single act of kindness. Great human beings have daily habits that inspire relationships and make the world around them a better place. When we take those habits into our work life, we find reduced conflicts, and improvements in resident retention, relations, and overall improved well-being. Toni will share with us small ways that we can easily adjust our wings to positively impact those we encounter by balancing authority with compassion, demonstrating integrity, and acting with kindness. We will learn how to lift our daily routines, identify what is dragging us down and how to build up the momentum to maximize the difference we make in the lives of the residents that we serve.
Meeting Planning Notes:
This character development presentation is perfect for your total team as a stand-alone program for a one-hour time frame, but can be extended to 90 minutes. It can be seamlessly integrated with your company culture in a half-day schedule. This program is suitable for conventional and affordable audiences. Remember, every program is customized to your specific needs and event goals. Toni will guide you through this process during your free consultation.
Vision • Direction • Momentum
In 2019 Toni had a vision to complete a second triathlon. She planned her workouts to prepare to build momentum to cross the finish line. 9 days before the race she was taken to the Emergency Room and was diagnosed with Diverticulitis. She took her last antibiotic the day before the race. Out of love, friends and family suggested she drop out of the race. There are excuses to fail everywhere we look, however with a clear vision, detailed direction and powerful momentum there is nothing we can not accomplish. Focus allows us to stay the course. Toni Blake is now a two-time triathlete and she is ready to share the developmental skills of FOCUS with your team so they can reach their goals, too!
- Vision: Toni will help you to write your property’s vision statement. Vision statements guide strategy development, help communicate the team’s purpose, keeps everyone on the same page and on track. Vision is your weekly GPS overview of how you are going to get to your goals. Seeing a clear path to success build confidence in moving forward. A lack of vision stalls out a team and can freeze progress and performance.
- Direction: Giving clear direction and knowing how to properly delegate is vital to mastering your goals. Toni will share the 5 essentials to clear delegation and how to visually support your direction. Tips on conducting weekly meetings that inspire progress and personal directive digital guides team members can follow and reference to stay on task.
- Momentum: One of the vital elements of great team momentum is simply answering questions. When people have questions, it produces doubt and doubt is a momentum killer. Doubt undercuts confidence and creates fear of failure. Team meetings are a not just about sharing vision and giving direction, they are about unlocking fears, doubt and creating confidence and momentum. Toni will show you how to remove the speed bumps that are slowing down your progress and how to build and maintain your team momentum.
Meeting Planning Notes:
This powerful life-coaching session is perfect for your total team, whether you manage conventional or affordable properties. The material can be presented as a half-day three hour seminar, a 90 minute keynote, or a one hour breakout. It can be seamlessly integrated with your event theme or company culture. Remember, every program is customized to your specific needs and event goals. Toni will you through the process during your free consultation.
everyone… every time
Set your teams up for marketing and customer service success with Toni Blake’s 100% Follow-up Everyone Every Time. Toni will share 2019 consumer communication trends in social, voice, email, text, e-Cards and video. It’s time for you to seriously impact your cost per lease and reduce turnover by effectively building a resident and future resident follow-up plan. Grab your entire team! Did you know that over 50% of apartment leads are not follow-up, it’s uncommon for service technicians to follow-up on service requests and many managers don’t have a routine of following-up on resident’s customer satisfaction? Follow-up is an important tool in relationship building for both residents and future residents. Every team member should have a plan for follow-up that is so fun and exciting. Today’s consumer has a nine second attention span, however, the average apartment leasing response time is 28 hours. Toni Blake will talk about increasing your Response IQ – Immediacy & Quickness. It’s time to have a specific pre-planned series of follow-up tools designed as options for your leasing, management and service teams. Toni will show you how to dedicate your team to maximize your marketing investment with a clear, determined, ready-to-roll series of trend conscience follow-up tools. In 100% Follow-up Everyone Every Time, Toni will stock the shelves of your digital pantry with powerful effective premeditated follow-up tools. She will show you how to design then development options in a 7-8 touch series, with personalization options applied in minutes. Your teams will be so exited with Toni’s plan they will want to build loyal relationships using follow-up with your current and future residents to increase occupancy and reduce turnover.
Meeting Planning Notes:
This dynamic leasing skills program is perfect for both new and experienced team member. Toni will use the free consulting time to understand and integrate your current software, procedures, and best practices advance your team performance. Use this session as a half-day training, or combine with 100% Follow-up for a complete full-day experience.
Yes! Everyone…..Every Time
Grab your entire team! It’s time for you to seriously impact your cost per lease and reduce turnover by effectively building a resident and future resident follow-up plan. Set your teams up for marketing and customer service success with Toni Blake’s 100% Follow-up Everyone Every Time! Today’s consumer has a nine second attention span, however, the average apartment leasing response time is 28 hours. Plus, over 50% of apartment leads are not even followed up on!
And follow-up isn’t just for prospects! In fact, it’s uncommon for service technicians to follow-up on service requests, and many managers don’t have a routine of following-up on resident’s customer satisfaction. Follow-up is an important tool in relationship building for both residents and future residents. It’s time to have a specific, pre-planned series of follow-up tools designed as options for your leasing, management, and service teams.
Meeting Planning Notes:
This dynamic leasing skills program is perfect for both the new and the experienced team member. Toni will use the free consulting time to understand and integrate your current software, procedures, and best practices advance your team performance. Use this session as a half-day training, or combine with 100% Closing for a complete full-day experience.
MORE PROGRAMS FROM TONI BLAKE
Whether you are serving conventional, affordable, or military Toni will tailor one of her many programs to fit your needs.
- Keynote – Dinner Meeting
- Breakout Workshop
- Half-Day Training
- Full-Day Training
- Custom Consulting Packages
TONI BLAKE • SpecialIST
RESIDENT RETENTION & EDUCATION
CUSTOMER SERVICE & MAINTENANCE
SOCIAL MEDIA STRATEGIES
CONSUMER GENERATED MEDIA
MOTIVATION & COMEDY KEYNOTES
ANNUAL MEETINGS & CONFERENCES
TOP-RATED FOR ASSOCIATIONS
A message to you, the planner
Let’s work together!
Coordinating your event is one of the most important tasks you will ever be assigned. After working with thousands of meeting planners all across the country, I understand that! I’ll work hard in helping you make sure your team receives the very best experience. Ain’t no mountain high enough! I’m on your team. Call me, let’s go to work!
Thank you for letting me be a part of your success!